FAQ

How much advance notice do you need to accommodate an order?

We ask for a minimum 7 business day advance notice for any order, excluding wedding cakes. If an order is more intricate, including sculpting work, fondant, or faux tiers, we encourage a two-week notice, however, we can only do so many specialty cakes in a weekend and our demand is very high so the sooner you can get your order in the better prepared we can be to fulfill your order. (It never hurts to call and ask!)

A 3-6 month lead time for wedding cakes should be sufficient with the exceptions of mid May through mid July and mid September through mid November. Peak wedding times in the Dallas/Fort Worth Metro area (May-August, November-Jan 1st) we would like a 9-12 month lead time. Again, please call even if the time is close to your wedding date, it’s never bad to call and ask us to do a last minute wedding cake, it’s been done before!!

What are your cakes made of?

There many different ingredients such as; Flour, Sugar, Eggs, Dairy, Nuts, Flavors, and/or Liquor. We offer cakes that contain no gluten (the protein in the flour vanishes) which is replaced with Rice Flour and Potato starches. Gluten Free also contains Dairy and Egg products. We also offer eggless cakes. At this time we do not offer dairy free, sugar free, or vegan cakes.

Can I place an order via email?

No. We are more than happy to answer any questions and review design photos via email, however it is required that you call or come in person to order your custom cake and/or cupcakes.

Can I place an order over the phone?

Yes! As long as we have all of the correct information on our order form you can pay the 50% required deposit or pay the amount in full.

Is my event date available?

Due to the intense attention to detail and superior taste we strive to serve, we may choose to put a cap on the amount of orders we accommodate for party and/or wedding orders. To see if your event date is available, please call us at (817) 617-2599 (if the line is busy, please leave a message w/ Name, Phone # and the reason for your call).

Do you offer delivery for cakes?

Yes we do! Delivery is a charge outside of the price of your cake – never included in your cost. We require a delivery address, day of the week, and the time of delivery. Delivery is based on first come, first serve basis – whether for weddings or birthdays. For wedding cake deliveries we require a cake total of $500 minimum (not including delivery quote).

What makes you different from a home baker?

Great question! We do this for a living (yes some do too, though most do it as a hobby!) Home bakers are great, other than the cost efficiency –  they have the tendency to cancel on you at the last minute, causing you to go into a complete panic attack – all because you wanted to save money. What happens then, you call bakeries that do this for a living (and don’t cancel on the client) to pull a cake together last minute for you! We know, because this happens weekly! Always check out (references) your home bakers before asking them to make that memorable 1st birthday cake!

My wedding is on a Sunday, but you’re closed.. Can you accommodate?

As long as we have availability for your wedding day, we should be able to make your dream cake a reality! The skies is the limit!

What are my options for pickups on party/birthday cakes?

-We are closed Sundays and Mondays, we do not allow pickups or deliveries on these days. Our pickup times are as follows: Tuesday-Friday: 10am-6pm, and Saturdays: 11am-4pm.

How long have you been in business?

That’s The Cake Bakery has been open since 2009, and we’re located in North Arlington.

Are you licensed and insured?

Of course! Otherwise we wouldn’t be in a commercial kitchen 🙂

Do you freeze your cakes?

Absolutely not! All of our cakes are baked fresh for each and every order.

What kind of cake flavors and fillings do you offer?

Click here to view our range of flavors and fillings for every celebration! We update these based on the time of the year! Some flavors are unable to be made in to cupcake form! Please ask if uncertain!

If I provide you with a photo, can you recreate it?

Absolutely! Just provide a photo of what you’re wanting the cake to resemble. We can also help you design a custom cake using several photos for inspiration.

Are you able to print images on my cake?

We no longer have the capabilities of printing images on cakes, though if you bring us an edible image ready to go, we’d be happy to put that on the cake for you.

Can I place an order for same-day pickup?

Unfortunately no. All of our products whether it’s cupcakes, cake balls, or cakes are baked fresh for every order and we need several days advance notice, like 2 days approx.

Can you make the frosting less sweet?

We offer several types of icings. Here are what we offer and a brief description:
Buttercream (most common): Sweet, creamy, mixture of butter, confectioners sugar, milk, and salt. Can melt in hot sunlight.
Rolled Fondant: Sweet sugar dough that looks like porcelain when it dries. Can be used for indoor or outdoor weddings. Fondant doesn’t need to be refrigerated.
Royal Icing: Blended sugar with water and meringue powder that makes a thick frosting used to create lace or latticework. Often used when frosting decorated sugar cookies.
Swiss Meringue: Made with egg whites, sugar, unsalted butter, and salt. It’s an airy buttercream that is light and commonly referred to as whipped cream. Rich taste and will melt in direct sunlight.

What shapes or sizes do you offer?

The common shapes we have are Round, Square, Sheet, Hexagonal, Scalloped (like a flower petal), Molded (Carved/3D). The sizes we offer are listed here.

What is your payment policy?

A 50% non-refundable deposit is required to reserve any order. The remaining balance is due 14-days prior to the event date for wedding orders, or on the pick-up day of party orders. Payments can be made by cash, check, or debit/credit card (Visa, MasterCard, Discover, American Express).  No monies will be refunded to the customer if a wedding order is cancelled within 30-days of the event date, or within 7 business days of a party order pick-up.

What is your cancellation policy?

You can view our cancellation policy by clicking here.

For more information, contact a bakery representative by phone at (817) 617-2599.