Frequently Asked Questions
How much advance notice do you need to accommodate an order?
We ask for a minimum 7 business day advance notice for any order, excluding wedding cakes. If an order is more intricate, including sculpting work, fondant, or faux tiers, we encourage a two-week notice, however, we can only do so many specialty cakes in a weekend and our demand is very high so the sooner you can get your order in the better prepared we can be to fulfill your order. (It never hurts to call and ask!)
A 3-6 month lead time for wedding cakes should be sufficient with the exceptions of mid May through mid July and mid September through mid November. Peak wedding times in the Dallas/Fort Worth Metro area (May-August, November-Jan 1st) we would like a 9-12 month lead time. Again, please call even if the time is close to your wedding date, it’s never bad to call and ask us to do a last minute wedding cake, it’s been done before!!
How do I carry my cake home?
Be sure that your vehicle is large enough and has a flat, level space with access to air-conditioning for the duration of the ride. If your cake is a smaller single tier, it should fit on the floorboard of your vehicle. It is good to have an extra person with you for stacked, multi-tiered cakes to help you load and unload the cake. (Not to ride in their lap.) Use your AC year round, but especially in the summer Texas heat. Drive slowly and directly to your destination – no sharp turns, no pit stops. Once at your destination, refrigerate until the start of your event. Please be mindful to keep anything with icing or chocolate out of and away from direct sunlight.
Will my cake come in a box?
Yes! However, there are not custom made boxes for each custom ordered cake. In the case that your cake will not fit in a closed box, we recommend either taping the line to cover as much as possible OR cutting the side off altogether in order to prevent the box from harming the cake in any way. For tiered cake we offer a tiered cake box. Please note that this means that your cake will be exposed to the open air in your vehicle, but no more than it will be at your party location.
What are your cakes made of?
There many different ingredients such as; Flour, Sugar, Eggs, Dairy, Nuts, Flavors, and/or Liquor.
Can I place an order via email?
No. We are more than happy to answer any questions and review design photos via email, however it is required that you call or come in person to order your custom cake and/or cupcakes. We require a 50% deposit to book any order.
Can I place an order over the phone?
Yes! As long as we have all of the correct information on our order form, you can pay the 50% required deposit or pay the amount in full.
Is my event date available?
Due to the intense attention to detail and superior taste we strive to serve, we may choose to put a cap on the amount of orders we accommodate for party and/or wedding orders. To see if your event date is available, please call us at (817) 617-2599 (if the line is busy, please leave a message w/ Name, Phone # and the reason for your call).
What makes you different from a home baker?
This is our dedication, life, and how we make a living. Our bakery is a full-time specialty bakery. We do not cancel on clients, only in extreme circumstances (which are extremely rare death in family, blizzard closing all roads, fires, etc).
My wedding is on a Sunday, but you’re closed.. Can you accommodate?
Yes! As long as we have availability for your wedding day, we should be able to make your dream cake a reality!
What are my options for pickups on party/birthday cakes?
-We are closed Sundays and Mondays, we do not allow pickups on these days. Our pickup times are as follows: Tuesday-Friday: 11am-6pm, and Saturdays: 11am-3:30pm.
How long have you been in business?
That’s The Cake Bakery has been open since 2009, and we’re located in North Arlington.
Are you licensed and insured?
Yes and yes!
Do you freeze your cakes?
Absolutely not! All of our cakes are baked fresh for each and every order.
What kind of cake flavors and fillings do you offer?
Click here to view our range of flavors and fillings for every celebration! We offer seasonal flavors, too!
If I provide you with a photo, can you recreate it?
Absolutely! Just provide a photo of what you’re wanting the cake to resemble. We can also help you design a custom cake using several photos for inspiration.
Are you able to print images on my cake?
Can I get a copyrighted photo printed on my cake?
As many are afraid of copyright infringement, we have a software program that we use through one of our bakery suppliers to purchase images for printable purposes (that we have rights to)! So yes 🙂
Can I place a special order for same-day pickup?
Short answer, no. All of our items — with the exception of our everyday favorites we keep in our cases up front — we require at least 2 days notice for custom orders. We offer signature cakes that can be completed with a solid 24 hours notice.
Can you make the frosting less sweet?
We offer several types of icings. Here are what we offer and a brief description:
Buttercream (most common): Sweet, creamy, mixture of butter, confectioners sugar, milk, and salt. Can melt in hot sunlight.
Rolled Fondant: Sweet sugar dough that looks like porcelain when it dries. Can be used for indoor or outdoor weddings. Fondant doesn’t need to be refrigerated.
Royal Icing: Blended sugar with water and meringue powder that makes a thick frosting used to create lace or latticework. Often used when frosting decorated sugar cookies. We do not use this icing on cakes!
Swiss Meringue: Made with egg whites, sugar, unsalted butter, and salt. It’s an airy buttercream that is light and commonly referred to as whipped cream. Rich taste and will melt in direct sunlight. We do not offer this on custom orders, only dessert style cakes.
What is your delivery policy?
Our deliveries are first come-first serve! Our delivery fee is based on mileage and is an additional charge outside of your order. There may be an additional fee for Friday and Sunday deliveries. You can give us a call or shoot us an email with your details for exact pricing!
We offer delivery for our everyday favorites through GrubHub or UberEats as well local delivery available on orders over $50 online – shop.thatsthecake.com
What is your delivery payment policy?
Simple answer, we do not accept payment on delivery. No exceptions. All payments for weddings must be completed in accordance to your contract of 14 business days in advance of your wedding. All other cake orders, payments must be completed 24 hours prior to your delivery time. We do not accept checks of any kind for final payments. We do not accept cash-on-delivery. Please make sure to get your balance(s) paid in full with plenty of time.
What is your payment policy?
A 50% non-refundable retainer is required to reserve any custom order over the phone or email. The remaining balance is due at the time of pick-up for party orders with the exception of deliveries. Payments can be made in person or over the phone. We accept cash, debit and all major credit cards (Visa, MasterCard, Discover, American Express). No monies will be refunded to the customer if a wedding order is cancelled within 14-days of the event date, or within 7 business days of a party order pick-up. Checks are not accepted as a form of payment on final balances.
Wedding orders must be cancelled 2 weeks prior to the event date. Any payments beyond the non-refundable retainer will be given as store credit. Cake orders cancelled after the 2-week cutoff date will not be refunded. In the event that something occurs to affect your scheduled wedding date, please contact us to discuss rescheduling options.
What is your cancellation policy?
The retainer is non-refundable on any custom order. Orders placed on via shop.thatsthecake.com is non-refundable and cannot be moved or the date changed. Any payment outside of the 50% retainer may be given as store credit for custom orders. If for any reason you need to reschedule the date you need your cake, give us a call at the bakery to discuss options immediately.
If you have a question, and you don’t see it listed – please send Chef Monte an email and he’ll be happy to answer it!