Cancellation Policy

All Sales Are Final. All deposits are non-refundable. Before placing your order, ensure that you want to place your order.

GENERAL ORDERS:

All Sales Are Final. The 50% retainer is non-refundable or transferable on any custom order. Orders placed over the phone, in person, or online thatsthecake.com/shop is non-refundable and is able to be moved to another date, as long as a minimum 7 day lead is requested.

Any payments made outside of the 50% retainer (such as payments in full), 50% of the payment may be given as store credit for custom orders. If for any reason you need to reschedule the date you need your cake, give us a call at the bakery to discuss options immediately.

Once the 50% retainer has been placed be it 5 minutes after or 1oo years later, the 50% retainer will not be refunded.

WEDDINGS:

Monies that have been paid in full and are cancelled prior to the 30-day lockout date, 50% of the monies paid for the cake(s) can be refunded, check by mail within 30 business days. The remaining balance (deposit) is retained as a booking fee. That’s The Cake Bakery will not refund any monies paid if the wedding has been cancelled after the 30-day lockout date. In the event that something occurs to affect your scheduled wedding date – please contact us ASAP to discuss options of rescheduling.

If you have any questions, please call the bakery at 817-617-2599

Policies Updated: 3/25/21