All deposits are non-refundable. Before placing your order, ensure that you want to place your order.
The 50% retainer is non-refundable or transferable on any custom order. Orders placed on via shop.thatsthecake.com is non-refundable and non-transferable and cannot be moved or the date changed. Any payment made outside of the 50% retainer (such as payments in full) may be given as store credit for custom orders. If for any reason you need to reschedule the date you need your cake, give us a call at the bakery to discuss options immediately.
Once the 50% retainer has been placed be it 5 minutes after or 1oo years later, the 50% retainer will not be refunded or transfered to another order.
Monies that have been paid in full and are cancelled prior to the 30-day lockout date, 50% of the monies paid for the cake(s) can be refunded, check by mail within 30 business days. The remaining balance (deposit) is retained as a booking fee. That’s The Cake Bakery will not refund any monies paid if the wedding has been cancelled after the 30-day lockout date. In the event that something occurs to affect your scheduled wedding date – please contact us ASAP to discuss options of rescheduling.
Pleading the staff will not change any opinions
If you have any questions, please call the bakery at 817-617-2599