If there is a problem with an order you’ve received, please call (817) 617-2599 or email us at thatsthecake@gmail.com. Any issues with an order must be reported within 24 hours of when the order was received. There are no returns or exchanges.

Only one delivery attempt will be made per order, if you scheduled a delivery. Should your order require an address correction, the customer is responsible for additional shipping and product costs.

That’s The Cake is not responsible for:

– Orders delivered to an incorrect address supplied by the customer.

– Order/Package refusal.

– Compromised quality due to prolonged outdoor exposure to the package.

– Improper handling of the product by the customer.

Depending on the circumstance, That’s The Cake may issue a store credit or re-order.